Conversley
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Every customer answered. Every conversation checked.

Conversley answers your customers by chat, email and phone in their own language, passes the hard cases to your team, and checks the quality of every conversation.

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Works on
  • Website chat
  • Email
  • Phone and web calls
  • Chat in your mobile app
  • API

One platform for the whole service operation.

Use one service or all of them. They share one knowledge base, one set of rules and the same reports.

Answer

Improve

Understand and plan

Try it free for 1 week on your own procedures. No card needed.

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Quality, coaching and training: one loop.

A conversation is checked, a gap becomes coaching, coaching leads to training, and the next check shows what changed. It all reads the same results, so nothing is copied between screens.

  1. Answer

    The AI agent, the AI Voice Agent or your team answers the customer.

    AI agent, AI Voice Agent, Agent Desk

  2. Check

    Every conversation can be evaluated, including Emotional Quality. A customer’s lowest rating is validated first, so only the agent’s own cases count.

    Quality Monitor

  3. Coach

    A failed check or a validated unhappy customer opens one coaching case for the team leader.

    Coaching

  4. Train

    Courses, quizzes and AI role-play built from your knowledge base close the gap, and certificates prove it.

    Training

  5. Improve

    Results land on each agent’s profile, and the next check shows whether the gap has closed.

    Reports

Then the loop starts again, from a better place.

Academy: Training and Coaching

Two live services today, and one screen for the whole loop on the way.

  • Coaching

    Cases open from failed checks and validated unhappy customers, with time limits, follow-up tasks and a profile for each agent.

  • Training

    Courses from your own knowledge base, quizzes, AI role-play scored on your scorecard, learning paths and certificates.

  • One Academy for the whole loop

    Coming soon

    Narrated video courses, recurring knowledge tests built from each agent’s top errors, and the whole loop on one screen.

Set up your way.

Set me up is live today. Set up with Claude is coming soon.

  • Set me up

    Choose the features you want and answer a few plain questions. It reads your website and builds the setup for you.

    Start free trial

  • Your features

    One page to edit a feature, add one or turn one off. Nothing is deleted, and you can undo it.

  • Integrations

    Connect your help desk, shop and own systems. Every connection is tested automatically.

    See how it connects

  • Set up with Claude

    Coming soon

    Add Conversley to Claude and say “set up my account”.

    How it works

Built by call centre operators.

Conversley is run the way a contact centre is run: by rules, by targets and by the half hour.

  • It reads, it never changes

    The AI looks up orders and accounts in your systems, but never refunds, cancels or edits anything. Those go to your team as a request.

  • Measured like a real team

    Response time, handling time, answered on time and customer satisfaction, by the half hour, against your own targets.

  • Your people stay in charge

    You decide when a conversation goes to a person, and every correction your team makes becomes a lesson the agent keeps.

Pricing

Bundles from $100 a month. Every service is paid from your credit, as you use it.

See pricing

Try it on your own procedures.

Set it up from the documents you already use to train new advisors, and see your own results before you pay.

Start your free 1-week trialTalk to us